Quest has realised for many years the potential changes in their ability to deliver face to face service, proportionate travel and sensible correlation between cost and value.
The UK has grown into a congested series of motorways and in its recognition of this growing issue, Quest developed some years ago, its range of services. Recent MOJ Portal requirements has created a major change in claims handling.
Silver – At the desk cognitive statement taking, backed up by face time/skype and video conferencing capability. Massively valuable to ensure proportionality of Quest’s cost to case value and also sudden and urgent assignments and Portal cases.
Gold – Traditional face to face interviews and investigation.
Portal Handling – Quest is fully registered to handle claims within the MOJ EL/PL Portal as Third Party Administrators performing this role efficiently for several clients.