Welcome to the quest partnership
Innovative Adjusting and Claims Management Solutions for a fast-changing world.
The Quest Partnership is a high energy and innovative Liability, Claims Management and Property Adjusting Company specialising in liability claims with a niche approach, ensuring that claims are imaginatively and promptly investigated with a constant eye on maintaining highly competitive fee levels.
About Us
Quest was launched by Peter and Carol Mann mid-recession in 1991 and by 1995 had founded a sister operation with five regional offices.
Following the sale of that operation in 2003, Quest continued its own service hub in Maidstone, Kent and widened its service through Insurance companies, Managed General Agencies and Law Firms.
Quest’s continued focus on a professionally managed performance at competitive fee levels remains at the core of its values.
Following Carol’s tragic death in 2003, Peter has driven the business forward.
His reputation in the market after over 40 years in the industry is second to none and he has been regularly endorsed as a talented innovator.
Carol Mann (1947-2003)
All that Quest has done mirrors the professionalism, integrity and loyalty demonstrated by Carol throughout the 12 years she owned Quest with Peter.
We remain proud of the part she played and her values which are continued 24 hours per day, 7 days per week in our company.
Forever our hallmark.
Liability and Professional Indemnity Claims
Quest’s years of experience in this field creates equitable and economic conclusions to an enormous range and type of cases.
Over the years, Quest’s Team has visited thousands of different factories, sites, premises and people to gather this experience. Quest also handle many Product Liability claims. The largest of which – £18m.
Our Reports focusing on strengths and weaknesses on liability, credibility of witnesses and thorough reserving techniques are renowned for their quality.
Quest has made major contributions to Professional Indemnity Adjudications and Arbitrations, often out-manoeuvring opponents’ Barristers.
We have handled the liabilities of all 92 Football League Clubs, the negligence issues of scores of professional advisors and liabilities arising in schools, the Police, Fire Brigade, Highways and also through thousands of Local Authority claims.
A New age of obtaining evidence and computerised claim settlement
Quest has realised for many years the potential changes in their ability to deliver face-to-face service, proportionate travel and sensible correlation between cost and value.
The UK has grown into a congested series of motorways and in its recognition of this growing issue, Quest developed some years ago, its range of services.
Gold – Traditional face to face interviews and investigation.
SILVER – At the desk cognitive statement taking, backed up by Face Time/Skype and Zoom/Teams capability. Massively valuable to ensure proportionality of Quest’s cost-to-case value and also sudden and urgent assignments.
Quest’s Technology is at your disposal.
Quest’s system capabilities outshine many of its competitors with its bespoke capability, high speed tracking and MI facilitation.
Quest’s longstanding IT consultants work constantly to improve delivery and analysis for the benefit of clients.
Management, Training and Auditing Services
Quest is well managed internally through a group of highly skilled and experienced professionals.
In addition, Quest has the capability of delivering Management Courses from Supervisor to Senior Manager level.
In-house training also expands to, in many cases, free training at our clients’ premises, discussing claim strategies, legal developments, negotiating techniques and all areas of claims resolution.
Over many years of experience, Quest has audit capabilities with the emphasis on a proper spread of examination, constructive suggestions, astute recognition of leakage and motivational feedback.
International Links
Quest is proud to have provided international solutions to its overseas clients.
Quest has secured major clients in Israel, Latvia and Lichtenstein.
In addition to UK assignments, Quest has contributed hugely to successful outcomes of claims in India, Norway, Africa and the Far East.
Outside the UK, Quest has performed PL investigations in Spain, the USA and Turkey.
Reinsurance Claims Management
Across the spectrum of both liability and property, Quest operates Claims Management for an overseas reinsurer throughout Africa and Asia.
Our Strategic Alliance
The Quest Partnership has strengthened and broadened its service by forging a strategic alliance with two highly respected and like-minded adjusting firms – Pinnacle Loss Adjusters Ltd (Scotland & Northern Ireland) and Fulmar Consulting Ltd based in Buckinghamshire, to deliver an enhanced service to clients.
Sharing Quest’s principles of Integrity, Innovation and Competitivity these two operations significantly widen both the skills base and geographic scope.
Pinnacle, based in Scotland, support Quest’s Northern requirements in the UK whilst Fulmar in the South West Midlands adds a further geographic dimension. With Quest’s operation already thriving in the South East, South West, Midlands plus two overseas hubs, this Alliance completes the coverage. The operation also embraces both Northern Ireland and the Republic of Ireland, where a significant number of liability and major/complex commercial property and business interruption claims have already been investigated over some years.
The Quest Partnership will continue to provide direct service to our clients, but with the significant advantage of adding a team of talented nationwide adjusters, that will provide adjusting services across the UK. We have also developed best practice principals that we believe are the future for delivering exceptional claims services to our industry.
We have brought together three fantastic businesses that collectively follow our important business philosophy of integrity, transparency and the utmost professionalism at all times.
In addition to its liability products, Quest successfully handles commercial property claims, but the specialism in this respect in Pinnacle and Fulmar will hugely increase this option for Quest’s clients and strengthen our offering.
Instructions can be sent to admin@thequestpartnership.co.uk
road traffic collisions
Having handled thousands of motor investigations, Quest prides itself in thorough statement taking, detailed Locus investigation, detection of key arguments and support for economic resolution of all levels of claims from this source.
Quest has full awareness of disciplines associated with the MOJ and all Portals.
Global Claims Manager to Klapton Insurance
For several years, Quest has provided Global Claims Management services to Klapton Insurance.
Klapton’s products are worldwide and comprise reinsurance, through Klapton RE in Zambia and Klapton Insurance Company (including bonds and guarantees). These claims are channelled from destinations such as Africa, India and the Far East through Quest, who investigate and report directly to Klapton on the merits of each case. High value property and liability claims arise where Quest’s broad skills maximise the benefit for their client insurers.
Through Ed Gooda FCII, management support is provided to Klapton RE in Zambia.
Recovery ReQuest
A unique subrogation product where Quest’s niche service robustly pursues recoveries for Insurers on a no win/no fee basis.
A massively competitive 19% is paid to Quest, on success, of the amount recovered – nothing for failure.
Call now for a Free Consultation
+44 1622 687725
Office Hours
Daily - 9:00 am to 5:30 pm
or as long as it takes
the quest partnership
Contact Info
01622 687725
info@thequestpartnership.co.uk
Suite 1991, 74 Church Road
Maidstone
Kent. ME15 6QY
Data Protection Act 1988 - The Quest Partnership will hold your contact details including your email address on its computer database. Your data will not be passed on to third parties, and the data owner will at all times be the Quest Partnership.
The Quest Partnership is the professional trading style of Noircat Ltd.
Registered in England and Wales ̶̶ Company Registration Number 772855